PRIVACY POLICY

Stockport Golf Club

Privacy Policy (Visitors)

BACKGROUND

The collection and use of personal data is regulated by the Data Protection Act 1998 (DPA) and the General Data Protection Regulation (EU 2016/679) (the “GDPR”). Stockport Golf Club Limited may collect, store and manage certain categories of personal information from those who contact us, visit our premises or use our website. Stockport Golf Club Limited is the “controller” of such data for the purposes of the GDPR.

WHO ARE WE?

We are Stockport Golf Club Limited (“the Club”) which is the owner and operator of a golf course and associated facilities situated at Offerton Road Stockport. Our registered office is Offerton Road, Stockport, SK2 5HL.

WHAT IS THIS DOCUMENT?

This document is our “Privacy Policy (Visitors)”. It seeks to explain, in a concise and transparent manner, when, why and for what purposes we collect personal information (“data”) from those who contact us, visit the Club or use our website. It also explains how we use your personal data, the conditions under which we may disclose it to others and how we keep it secure.

WHAT WE COLLECT

The type of personal information which we may collect from you depends on how you contact us, the nature of any enquiry and the purpose of your visit.

Enquiries: If you contact us to enquire about the Club or the services which we provide, whether in person or by post, telephone or e-mail, we may ask you for the following information:

• Name
• Address
• Telephone number
• E-mail address
• The purpose of your enquiry
• Golf handicap (if any)
• Current golf club (if any)
• Age

Reservations & Other Services: If you contact us to reserve a tee time or a table or place for lunch or dinner or to make arrangements for the provision of any other services, we may require some or all of the information set out above. But we may also require debit or credit card details before the reservation can be confirmed. Any such reservations or arrangements are subject to the Club’s Terms and Conditions and will only be accepted on that basis.

Personal Visits:  If you visit the Club for any purpose without prior enquiry, we may also ask you for information of the kind set out above.

Website: If you visit our website in order to obtain information about the Club, to make a reservation or for any other purpose, you may also be asked for information of the kind set out above. This Privacy Policy is published on our website where it is readily accessible to anyone visiting the site.

Sensitive Information: We will not seek to collect any personal data of a sensitive nature, such as information about health or medical conditions unless it is necessary to enable us to deal with your enquiry or reservation request and we will not do so without your express consent.

Young Persons: We will not collect data from any person we know or believe to be under the age of sixteen without the consent of the individual with parental authority over the young person or satisfactory evidence that any consent by the young person is authorised by that individual.

WHY WE COLLECT IT

We collect personal information of this kind for the following reasons:

• So that we can properly deal with any enquiry you may make
• To enable us to carry out and complete any arrangements with you for the provision of services or to take steps at your request prior to entering into any such arrangements
• So that we may contact you in the future with information about the Club, or about any special events and offers or any other matters relating to the Club which may be of interest to you
• To seek your views or comments on the services we provide

HOW WE COLLECT IT

We will normally collect information of this kind from you directly when you contact us or visit the Club or when you access our website. If another person makes an enquiry or seeks to arrange a reservation on your behalf, we may collect certain personal information about you from that person insofar as it is necessary to do so in order to deal with your enquiry or to make a suitable reservation. Where necessary or appropriate, we may obtain information about your club affiliations and handicap from third party organisations such as England Golf.  With these exceptions, we do not collect or store personal data about you supplied or obtained from any other person or third party.

When we ask you to provide personal information to us, we may also ask you whether you are willing to give your express consent to its use by the Club to contact you in the future. Whenever we do so we will always try to explain why we are collecting the information and will refer you to this Policy for a more comprehensive explanation.

WHAT WE DO WITH THE INFORMATION WE COLLECT

We use personal information of this kind solely for the purposes for which we collect it as set out above. Once we have dealt with any enquiry or carried out and completed any arrangements for the provision of services, we will not use the information we have collected to contact you again without your express consent as detailed in the next section of this Policy Document unless it is necessary to do so for financial, fiscal or accounting purposes or in connection with any complaint or dispute involving you and the Club. We may also, however, transmit the results of any competition or event in which you have taken part to your home club, publish them on our website and make them available to third party organisations such as England Golf.

CONSENT TO THE USE OF PERSONAL DATA

We would like from time to time to keep you informed and up-to-date about the Club, any events or special offers or any other matters relating to the Club which may be of interest to you; and we would like to do so by post, e-mail, newsletter, telephone or social media We may also wish to contact you for market research purposes in order to improve our products and services. If you use our website, this may involve what is known as “profiling” and the use of “cookies”.

Express Consent: We need your express consent if we wish to make use of your personal data for these purposes. If you visit the Club in person, we may ask you to complete and sign a short form to record your consent; and if you use our website, you may be asked to give your consent in electronic form.

Withdrawal of Consent: You may withdraw your consent at any time by contacting the Honorary Secretary or the Assistant to the Honorary Secretary at the Club in person, or by post, telephone or e-mail. Contact details are set out at the end of this document.

WEBSITE

When you access our website, we may collect personal information from you in electronic form and you may be asked to give your express consent to the use of that information to contact you in the future as detailed in the previous section. This may involve “profiling” and the use of “cookies”

Profiling

In order to improve our products, services, marketing and website, we may analyse your personal information to create a profile of your actions, interests and preferences. Where applicable, we do this so that we can tailor your experience on our website and contact you with more relevant information specific to your needs.

Examples of this may include:

• Profiling your previous areas of interest on our website and automatically tailoring the messages and images you see when returning to our website
• Profiling your interests in our products and services and automatically sending you tailored marketing communications or newsletter variants

Please be aware, that at no point is automated profiling used to assess your creditworthiness, credibility or eligibility in connection with the provision of any services by the Club

Cookies

Our website uses “cookies”. These are small pieces of information sent by a website and stored on your hard drive.

We use cookies to collect statistical data about your browsing actions and preferences. For example we may use cookies to store your language preference on our website. Our cookies do not identify you as an individual until you have contacted us through our website. It is possible to configure or completely switch off “cookies” by changing your browser preferences.

Links to Other websites

In order to provide you with further information or additional reference points, our website may contain links to other websites run by other organisations.

Please be aware, that we cannot be responsible for the protection and privacy of any personal information which you provide whilst visiting other websites and such sites are not governed by this Privacy Policy. You should exercise caution and look at the privacy statement applicable to the website in question.

WHO HAS ACCESS TO YOUR PERSONAL INFORMATION

The routine processing personal data is carried out internally by Club officials and staff (including the Club professional and steward) or by members specifically authorised to make use of it for specified purposes such as organising competitions and matches. We may also make such information available to the Club professional or steward so that they can contact you directly for any of the purposes for which it has been collected as set out above.

EXTERNAL DATA PROCESSING

The Club also retains the services of certain external agencies to process some personal information on its behalf for certain specific purposes, such as systems back-up, on-line booking, website maintenance, the publication of competition results and the circulation of newsletters. We will continue to make sure that any outside processors will hold any personal data securely and will not attempt to use it for any other purpose.

ACCURACY

We will try to ensure that the personal data which we hold is at all times accurate and up-to-date.  Please let us know if your details change so that we can continue to stay in touch.

PRIVACY & CONFIDENTIALITY

All personal information held by the Club is treated as private and confidential.  We are committed to ensuring that your privacy is protected. Should we ask you to provide any information by which you can be identified, you can be assured that it will only be used in accordance with the provisions of this Privacy Policy.

Your privacy is of the highest importance to us, and we will never release your personal details to any third party without your express consent unless we are legally obliged to do so or it is necessary to enable us to comply with our contractual or statutory duties towards you or for the purposes of external data processing, as explained above.

We do not currently transfer any of your personal information to third parties operating outside the European Union.

 SECURITY

All personal data is held securely by the Club which endeavours to comply at all times with the requirements of the GDPR and any other applicable data protection legislation. We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect from you. We maintain adequate technical and organisational security measures to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

Our website is protected with 128 Bit SSL encryption. This means that any information we collect from you via our website is protected and secure. When you are asked for any personal data on our website, you will see a lock icon in your browser, confirming that your data is secure.

In the unlikely event of our systems being breached and your data being improperly accessed, disclosed or otherwise compromised, then we will notify you as soon as reasonably practicable and, in any event, within 30 days including full details of what parts of your personal data have been compromised.

ACCESS AND CORRECTION RIGHTS

Anyone has the right to request access to any personal data concerning him or her which is held by the Club, to obtain certain information in relation to it, to request the rectification of any inaccuracies and, in some circumstances, to seek its erasure or to restrict its use. For security reasons, we reserve the right to take steps to authenticate your identity before providing access to your personal information.

RETENTION OF DATA 

Personal data will be retained so long as it is necessary for the purposes for which it was provided (including the settlement of any financial obligations  arising out of the provision of any services to you by the Club) or for as long as we have your express consent to continue to retain and use it. We will, however, retain records of any financial transactions between you and the Club for a maximum period of seven years for financial, fiscal and accounting purposes. We may also retain personal data if it is necessary to do so pending the resolution of any complaint, dispute or claim involving you and the Club.

CONCERNS AND COMPLAINTS

If you have any concerns or complaints about the way in which we have handled your personal data, you should raise them in the first instance with the Honorary Secretary of the Club or his Assistant. If it does not prove possible to resolve your concerns in this way, you may raise them directly with the Office of the Information Commissioner.

CHANGES TO THE POLICY
We reserve the right, at our sole discretion, to modify, add or remove sections of this Privacy Policy at any time and any changes will be notified to you using the email address you have given us or by an announcement on the Club website.

EFFECTIVE DATE

This policy is effective from 25/05/2018.

CONTACT DETAILS
If you have any questions regarding this policy, or you wish to update your details or remove your personal data from our records, please contact the Honorary Secretary  by post, telephone or e-mail at Stockport Golf Club, Offerton Road, Stockport, SK2 5HL, by telephone  on 0161 427 8369 or by e-mail at info@stockportgolf.co.uk

John O Bolt – Honorary Secretary                                            Email: secretary@stockportgolf.co.uk

Jayne Scowen – Assistant to Honorary Secretary              Email: info@stockportgolf.co.uk